Not connecting to network

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Dylan Barrow
I have two GC-U4Gb2 cameras, they have been working fine all year with no issues connecting to the network. I did the latest firmware update on 12/12 and one updated right away and the other took 5 days. After going out and changing batteries today and changing out the SD cards it it Searches for network til it prompts an error about SIM card. I have called US Cellular and everything is fine on there end. Pulled the cameras and they finally connected out by the road but once putting them out in the woods they won’t connect (like I said i haven’t had any issues all year connecting them where they’ve been mounted til firmware update). Any idea on the issue?
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  • John Lockburner

    Dylan yours is a US Cellular and Bucky's is Verizon so it's different. I would try the manual update first and see if that works and if not then contact tech and see if by chance they do have another firmware for it.

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  • Bucky Buxton

    This is getting a bit complicated.

    Side note, I placed the camera in an open wheat field (no trees/hills around) next to my house and it’s working fine. I also tried to update the firmware and it said file not found. I guess I’ll try to figure out how to manually update it like John said. I would like to be able to put it up in an area I actually hunt eventually.

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  • Elizabeth Swoope

    Bucky,

    You have to save the firmware file to the SD card using a computer. Did you do that?

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  • Elizabeth Swoope

    Bucky,

    Here’s a link to the instructions. You want to do a manual firmware update.

    https://support.spartancamera.com/hc/en-us/articles/360010408073-How-to-update-firmware

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  • Adam Poe

    I have the exact same issues. I’ve tried everything. 2 of my cameras are sitting in the back seat of my truck. It all started with firmware and seemed to coincide with the new app. Spartan has an issue and they should do a recall or switch out our cameras. We spent and continue to spend a lot of money to have a reliable camera at our hunting property. Sad

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  • Elizabeth Swoope

    The new app has nothing to do with your camera being able to connect to the network. The app and camera don't talk to each other at all. The camera connects to the server through the cell network and the app and the server talk to each other.

    What is the EXACT model of the cameras and what is the DSP information? You can get that by turning the camera to SETUP then going to the third menu tab and down to Information.

    When did you do a firmware update?

     

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