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Michael lee

My camera stopped working in November, It appears to have connectivity issues. I am trying to save the update file to SD card and cannot get it to save to the file format the camera will take.  please advice on how to save the update   thanks

 

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  • Elizabeth Swoope

    https://support.spartancamera.com/hc/en-us/articles/360010408073-How-to-update-firmware

    The file is in the correct format. Either save it directly to the SD card or save it to your computer and copy it to the SD card. Do not try to open it. 

    What makes you think that it is in a format the camera can’t take?

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  • Michael lee

    When i put the card in it will not take the update

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  • Michael lee

    It says file not found. When i open the card on laptop it’s there

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  • Elizabeth Swoope

    The file name must be exact. It cannot have any spaces, parentheses, or extra numbers in it. Are you sure that the file name is correct? Is there any chance that you've downloaded it more than once and you copied something other than the first file to the card?

    Can you post a screen shot that shows the name of the file on the card (not your entire screen, please crop it so that it's showing the SD card drive letter and the file name with some stuff around it but not the whole computer screen)?

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  • Michael lee

    the file is downloalding as an OTA file 

     

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  • Michael lee

    the file is downloalding as an OTA file 

     

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  • Elizabeth Swoope

    That's the correct format. For some models, it's BIN, for others, it's OTA.

    What model camera is it (GC-what?)? What is the exact file name showing on the SD card in your computer?

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  • Michael lee

    also the file I'm trying to download Is the 11/22 network failure update, I'm assuming this is why I can't get a cell signal 

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  • Michael lee

     

     GC-V4Gb/GoCam (Verizon 4G) Blackout

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  • Michael lee

    I thought OTA meant over the air?  

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  • Michael lee

    GCW4GB.OTA

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  • Michael lee

    when I try a hello test it says system busy

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  • Elizabeth Swoope

    You are downloading the file for the GC-W4Gb. You said your camera is a GC-V4Gb. The correct file for the GC-V4Gb is FW96650.OTA. (Yes, OTA is the correct extension even though you are updating manually.)

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  • Elizabeth Swoope

    Also, are you using a name brand class 10 (preferably 80 MB/s or faster) standard size, name brand SD card that is 32 G or less capacity?

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  • Michael lee

    That update you circled is my last update. Since I’m up to date any suggestion on what to do, it will not connect to cell network.

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  • Michael lee

    I’m defiantly not using the right SD card and even when it worked didn’t have the right SD card. This shouldn’t stop it from connecting to cell network?

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  • John Lockburner
    • Edited

    Try loading the correct firmware again, even if it's up to date. SD cards do go bad or they work decent until they don't. It is possible for the SD card to keep it from connecting.

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  • Elizabeth Swoope

    Yes, a bad SD card can keep a camera from connecting to the network. I second Johnny's suggestion to install the FW manually.

    Also, do you have any pending commands? If so, cancel them.

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  • Elizabeth Swoope

    https://support.spartancamera.com/hc/en-us/articles/360040555453-SD-card-information-and-recommendations

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  • Michael lee

    I tried the correct firmware and it says file not found

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  • Elizabeth Swoope

    Please post a screen shot of the file on the SD card. There is something wrong with the name. Also, make sure you are not formatting the SD card after copying the file to it but before you update the firmware from the menu.

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  • Michael lee

    Last command i canceled on 12/19

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  • Michael lee

    How do i post a picture?

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  • Elizabeth Swoope

    https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screen-shots-from-your-phone-to-the-Support-Forum

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  • Elizabeth Swoope

    There is no point in trying the Hello test or sending a manual photo until the camera is indicating that it is online. Is it showing signal bars?

    Without knowing what SD card you are using, there's no way to know whether the camera may work with it or not. Bad/wrong SD cards can keep a camera from coming up at all, as well as keeping it from going online.

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  • Michael lee

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  • Michael lee

    File is loading on camera now 

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  • Michael lee

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  • Michael lee

    It’s not sending the the test pic.   

    but I’m getting cell bars and that hasn’t happened before now 

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  • Elizabeth Swoope

    That’s great news. If your camera is on your Verizon account, make sure that it’s still listed and active. If you are using premium service (the app), then make sure you have premium credits.

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