app not downloading, getting "currently no camera" message

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Robert Kepple

Today (about 10 AM) my Spartan app, which had been working fine for months, stopped download pictures.  While I can see the 20+ cameras registered to my account, I get the message "There's currently no camera on your account" when I ask the app to do almost anything with one of the cameras.  Starting and stopping the app (Android version) does not help, neither does shutting down and restarting the phone.  All is working normally on the web-site.  Any idea?

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  • John Lockburner

    Have you tried logging out of the app and back in?

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  • Robert Kepple

    I just tried it.  When I click on Log Out, it takes me to the "If you Log-out and Sign-in ... " warning message.  When I click on YES to proceed, it takes me back to the screen where Log Out appears.

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  • Elizabeth Swoope

    Please try the suggestions in this article. You may need to clear the cache and/or data.

    https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-Android-app

    That message also can appear when you don't have a good connection, maybe when the phone is switching between wifi and cellular.

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  • Robert Kepple

    OK, I finally ended up doing a un-install and re-install of the entire app.  Now, I cannot log into my account via the app at all.  I get an "invalid email or password" message.  I have verified that the same email and password still work for logging into the website. Any ideas?

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  • Elizabeth Swoope

    Have you cleared the cache and data again?

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  • Robert Kepple

    yes. just tried that -- no change in logging in problem

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  • Elizabeth Swoope

    I'm at a loss, then. That's what I had to do when I reinstalled and couldn't get back in.

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  • John Lockburner
    • Edited

    Did you try to clear the cache and data after you uninstalled and reinstalled the app? If you did it before that might not have corrected the issue

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  • Robert Kepple

    yes, I cleared both after the re-install

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  • John Lockburner
    • Edited

    Only thing I can think of is make sure there's not a blank space before the email address or password

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  • Robert Kepple

    I double checked -- no spaces before the email or the password.   After 3 or 4 attempts to log in, I get a "Do you want to reset your password?" message.  If I reply YES, it immediately goes back to the log-in screen and the usual password reset messages/email doesn't occur.

    Any other ideas?  Was there is recent app update?  This is an older Samsung Galaxy 3 running Android 5.

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  • John Lockburner

    Any chance there's an update for the Android OS?

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  • Robert Kepple

    The phone says that it is up-to-date and that "no update is necessary at this time."

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  • John Lockburner

    I would get in touch with tech and maybe they can do something or have another idea.

     

    Support@Spartancamera.com

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