Camera quit

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Ryan Stuart
My camera has been working great the last couple months and just one day it stopped sending pics. All my pics I had up to that day on the app are no longer there. Any ideas where to start. Camera is 4 hours away so I can’t get to it for another. Couple weeks.
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  • Elizabeth Swoope

    What model camera (GC what or GST what)? Where are you getting your data? What kind of batteries are you using? 

    can you post a screen shot of the status report page from the app?

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  • John Lockburner

    Check the online portal and see if they are there. If not make sure you have premium credits if your data plan requires them. Are you getting any status reports?

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  • Ryan Stuart

    Gc-Z4gb2 data is from Verizon and used energizer lithium’s month ago

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  • Ryan Stuart

    Last status report was on 6/17

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  • John Lockburner

    Did you check the online portal to see if the pictures are getting there?

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  • John Lockburner

    Any pictures showing anything other than P5 on them? The portal should still have photos on it.

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  • Ryan Stuart

    What is the portal and where do I access it. (First spartan camera!)

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  • John Lockburner

    My.spartancamera.com It's the same log in credentials as the app

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  • Ryan Stuart

    So I found my pictures in the portal and I have 1 credit of premium and data bundle package.

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  • John Lockburner

    Are current pictures getting to the portal and not the app?

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  • Ryan Stuart

    No new pictures in the portal. Last one was on 6/17

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  • John Lockburner
    • Edited

    Any chance the data plan expired or you reached your data limit and the credit card you have on file needs updating? If you have the date bundle package it sounds like you are getting your data from Spartan.

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  • Elizabeth Swoope

    What is the date/time of the last status report? How many pictures has your camera sent? On the portal, please look at Account, Wireless Subscriptions? Is your camera listed there? If so, what does your plan show?

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  • Barry Brady

    This is the second time my camera just stop sending photos. I change the SD card and it appears it is going to take a long time to format. The camera seem to be using lots of batteries lately as well. I really like and check my photos daily. Who do I turn to for support and help?

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  • John Lockburner

    Is the SD card to spec (32gb or smaller, class 10 and 80mbs or faster and full sized(not a micro in an adapter)) Did you format it when you put it in the camera? What model is your camera and is the firmware up to date?

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  • Barry Brady

    Not sure about Firmware, or how to do it

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  • John Lockburner
    • Edited

    Look on the status report page in the app to check the firmware. Is that SD card also a class 10?

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  • Barry Brady

    32GB Speed up to 90 MB/s READ
    There is a 10 inside a C

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  • John Lockburner

    That 10 inside the C is the class so that's good. Full sized card correct? Did you format it using the camera it when you installed it in the camera

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  • Barry Brady

    Yes full size card and put it straight in the camera after taking out of package. Still formatting I guess

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  • John Lockburner

    How did you request the format? By selecting it in the cameras menu while in set up mode or through the app?

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  • Barry Brady

    Yes

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  • Barry Brady

    And on the app

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  • John Lockburner

    If requested on the app it won't format until the next time the camera checks in to the server sending either a photo or status report.

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  • Barry Brady

    So what do I do

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  • John Lockburner

    When did it stop sending pictures and are you still getting status reports? If you'd like to send me your log-in information I can take a look at things for you. Email it to johnny.lockburner@spartancamera.com

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  • Barry Brady

    Stop a few days ago, not sure I have ever gotten a status report. So what and how to I send the information you need to help me. Thank you so much for your patients

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  • John Lockburner

    You should be getting at least one status report a day, if you tap on the battery icon on the home screen of the app it should take you to your status report. Email me your username and password,  johnny.lockburner@spartancamera.com

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  • John Lockburner

    I've got the information now, you may want to click the gear icon by your post and edit and delete that information so it's not on a public forum.

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  • Elizabeth Swoope

    Barry,

    Please delete your account/login info and cell phone number ASAP. You've posted those in public for everyone to see. Please email them to:

    johnny.lockburner@spartancamera.com

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