I have seen wood ducks 20 foot in front of my camera and it hasn’t taken a picture is there something wrong with the camera

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Jeff Spalding

• July 24, 2020 14:40

Spartan GoCam

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  John Lockburner

  • July 24, 2020 14:45

  Can you post a picture from the camera? With the ducks being so small maybe they are below the sweet spot for detection of the camera.

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  Jeff Spalding

  • July 24, 2020 14:56

  That is true it is facing upwards a little bit and there is a bunch of twigs and stuff in the camera photo

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  Elizabeth Swoope

  • July 24, 2020 17:53

  If you’re posting from a phone and don’t have the option to post a photo, switch to the desktop version of the web site and you should be able to. I bet Johnny will be able to make some suggestions for aiming your camera to increase your chances of getting pics of the cute little ducks.

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  Jeff Spalding

  • July 25, 2020 18:19

  Ok

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  Jeff Spalding

  • July 25, 2020 23:10

  How do I download the app on a labtop to send a picture of where the camera is

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  John Lockburner

  • July 25, 2020 23:48

  The app can only be used on a cellphone or tablet. On a laptop you can access the online portal only. Are you looking to send the Ghost map?

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  Elizabeth Swoope

  • July 25, 2020 23:57

  I just want to be sure we're all talking about the same thing. Johnny asked for you to post a picture from the camera so we could see what the camera sees. That will help make recommendations for changes you might make to how the camera is aimed.

  From your laptop, log in to my.spartancamera.com (using your favorite web browser), Camera Management. The click on a picture and save it to your computer. You can post it here.

  Also, what is your sensitivity set to? Please check that on the app, in the camera settings.

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  Jeff Spalding

  • July 26, 2020 01:03

  Sensitivity is set to high it is 90 degrees here and I will send the picture

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  Jeff Spalding

  • July 26, 2020 01:46

  

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  Jeff Spalding

  • July 26, 2020 01:47

  I will see the ducks about 10-20 foot infront of the log and it wont take a picture. Also great customer service, Thank you.

   

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  John Lockburner

  • July 26, 2020 02:29
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  I would set the sensitivity to normal, high can actually decrease the sensing. If the ducks are on the other side of the log then the log is going to keep the camera from detecting them. If they are on the camera side of the log then lowering the camera or angling it down might help.

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  Elizabeth Swoope

  • July 26, 2020 02:47

  If the goal is to take pictures of the ducks on the other side of that log and there's a way to move the camera so that it's toward the log on the right side of the photo and facing toward the left side of the camera, you'd probably have a lot better luck getting the pics you want.

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