Photos not appearing

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Mike Beyer

I've been receiving photos on the app with no problems but after I view them once, I can no longer view them.  They show up on the home page but when I click on them to view, the screen in black.  I have to request HiRes Photo in order to view them multiple time.  Any ideas?

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  • John Lockburner

    Android or iphone?

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  • Mike Beyer

    Android

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  • John Lockburner

    Are you deleting them from the phones gallery by any chance or using a photo hosting storage that automatically deletes pictures from your phone?

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  • Mike Beyer

    The photos were downloading to my Gallery on my phone and I didn't want that to happen, so I turned off the setting "Automatically Download: Set Per Camera". Would that have something to do with it? Ill turn it back on and see what happens.

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  • John Lockburner

    That shouldn't have anything to do with you being able to see them after they download. If you delete them from the phones gallery that would cause it though. The photos won't take up much space and whatever time your purge is set for they will be automatically deleted.

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  • Mike Beyer

    I turned that setting back on and the last couple pictures I got, I was able to open them multiple times.

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  • John Lockburner

    That's good, must have been some glitch when you turned it off.

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  • Dean Wood

    I've had the same problem with my screen going black when I try to view a single picture larger. Is the automatic download on the app or the camera? I don't seem to find it in the app.

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  • John Lockburner

    You have to go into your phone settings and to the app and turn off the battery optimization and some phones have the option to allow the app to run in the background.

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  • Dean Wood

    Ok, I did that, but it doesn't make any difference. I even restarted my phone. The only pictures it will bring up are the last 3 photos the camera sent. The others are still in my thumbnails, but I just get a black screen if I try to look at any others.

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  • John Lockburner

    Do you have an Android or iPhone? Does anyone else have admin access that might be deleting pictures?

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  • Dean Wood

    Yes, 2 of our grandson's have access. If they delete does that prevent me from access even though I still have them on my thumbnails?

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  • John Lockburner

    It could. Do they have their own accounts or do they log in using your username and password?

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  • Dean Wood

    They were using mine to start with, but they just got notifications and no pictures, so now they have their own.

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  • Elizabeth Swoope

    If anyone deletes a photo off their app, the photo is deleted from the portal (web site) and from everyone else’s app. 

    It’s best not to delete photos manually. Instead, use the cache days setting (on the Settings tab in the app) to set the number of days you want the photos to stay on the phone. I use 7, but I know people who use even fewer.

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  • Richard Stafford

    Be getting no pictures on my phone

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  • Richard Stafford

    Call me 828 467 2423

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  • John Lockburner

    Richard, are the pictures getting to the portal (my.spartancamera.com), are you still getting status reports? If you need a call send an email to support@spartancamera.com and they will get back to you.

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