New Verizon Ghost cam setup

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William Fahl
I purchased registered my new account along with the cams IMEI number. When I power on the ghost cam it finds Verizon network with 4 bars, but it says my camera does not have a celluar plan associated to it. It doesn’t give me a new setup option when I first Lowe it on.
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  • Elizabeth Swoope

    Does your camera have a data plan? Did you add it to your Verizon cell phone plan or buy a data plan from us? If you bought a data plan from us, did you get both a receipt and an activation email? 

    If you added the camera to your Verizon cell phone plan, it sometimes takes a few hours for the plan to be active. With our plans, you will get an activation email once the plan is actually active.

    The fact that it shows bars just means that it can see the network, not that is has permission (a data plan) to actually use the network.

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  • William Fahl

    I activated the account through Spartan. I received 2 emails, but I don’t believe I received an activation email.

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  • Elizabeth Swoope

    For some reason, Verizon activations (whether directly from Verizon or from us) sometimes take several hours. You’ll get an activation email when the account is “live”. Then you’ll be able to get your camera set up.

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  • William Fahl

    Great, thank you!

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  • William Fahl

    Just following up. It’s been 5 hours and still no activation link?

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  • Elizabeth Swoope

    If it has to be activated by hand, it may be tomorrow. The office is closed on weekends and I’m not sure how those manual activations are handled.

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  • Dave Niall

    I'm having exactly the same issue.

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  • John Lockburner

    Dave, just checking to see if you're up and running yet?

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  • Dave Niall

    No i am not.

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  • John Lockburner

    Did you get the purchase email and the activation email? What is the camera model?

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  • Dave Niall

    Yes I got both. Its a ghost camera. Model gc-g4gb

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  • John Lockburner

    When you go into the cameras menu there's a hello test, see if it passes or fails. It's in the diagnostics section.

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  • Dave Niall

    It fails. It says account pending activation when I go online to check its status. How do I cancel the service? I'll try a different one

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  • Dave Niall

    apparently the Verizon service is not available at my zip code

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  • John Lockburner

    That would cause it for sure. Are you trying the camera where you intend to use it? Any chance there's Verizon where you want to put the camera?

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  • Dave Niall

    There maybe. But they won't do the activation due to the zip code I used

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  • Dave Niall

    How do I cancel the service?

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  • John Lockburner

    That shouldn't have anything to do with it it. Did you use the zip code that's associated with the credit card you're using?

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  • Dave Niall

    Yes. How do I fix this?

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  • John Lockburner

    I think you're going to have to send an email or call internal tech support. You'll have to leave a message, a lot of them are working from home and they are returning calls and emails in the order that they are received.

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