Camera not responding

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Jason Beasley
I set the camera up and it will only work in setup position when I switch to on position a green light flashes on the front but the screen is blank and the camera will not take pictures. Batteries are good
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  • Jason Beasley

    Yes it is a class 10 4gb

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  • Jason Beasley

    Yes I did the hello test

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  • John Lockburner

    Did it pass the hello test?

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  • Elizabeth Swoope

    Please post a picture of the SD card. A class 10 4G card is probably too slow. Even the 8G cards are usually 49 or 48 MB/s and those cause problems. You need one that is 80 MB/s or a little faster. 

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  • Jason Beasley

    I’m assuming it passed it didn’t say anything after

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  • John Lockburner

    On the camera there's an information screen, what is the date of the firmware?

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  • Jason Beasley

    4/16/16

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  • John Lockburner

    Wow, that's really really old. That definitely needs to be updated and you'll have to do it manually since it's not connecting. See the link below for the updates and the instructions.
    https://my.spartancamera.com/download

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  • Elizabeth Swoope

    Hello test hello test should either say Successful or Failed. Johnny’s right about the firmware update. That’s very old.

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  • Jason Beasley

    Ok so I downloaded the update this morning to my computer and saved to a 16gb class 10 sd card I then put it in my camera held the playback button switched the camera to the setup position when the camera said no image I again hit the playback button once went to the menu screen to default and set back to default then scrolled down to information and the date is still showing 4/16/16 like it didn’t take

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  • Jason Beasley

    and I just did the hello test once again and it doesn't say anything when finished 

     

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  • Jason Beasley

    I’m done I’ll take my loss on what I paid for the camera since it was second hand (but working fine) but I would like for my money to be refunded on the subscription I purchased since I have not received the first picture and probably will not receive any pictures

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  • Jason Beasley

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  • John Lockburner

    Make sure there are no numbers in parentheses after the file name on the card. If you do want to try and get a refund you'll have to email tech (support@spartancamera.com)

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