Badge notification on iOS

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Ryan Jones
Since new app update I no longer get badge notifications on my iPhone. I have reinstalled app twice. All settings on phone are correct. Any ideas?
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  • Elizabeth Swoope

    If you mean the counter, it’s gone. The new download method doesn’t lend itself to incrementing in a counter. It’s possible that some sort of notification can be worked out but for now we don’t have it.

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  • Matt Janchar

    Please please please fix this. I bought five Spartan cameras and used to be able to glance at the app icon to see if any new photos were triggered. Now I have to open the app manually several times a day to check. It’s like having an email or text message server that only updates new message when you manually cycle the inbox. So frustrating.

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  • John Lockburner

    Matt, Android or ios?

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  • Matt Janchar

    iOS 14.4

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  • John Lockburner

    You should be getting a notification that you have new pictures without opening the app, have you tried uninstalling and reinstalling?

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  • Matt Janchar

    To be clear, I am talking about the counter on the app icon. It used to be easy to see if a phot had been triggered on any of my cameras just by glancing at the home screen of my iPhone when I would scan to see how many texts, emails, WhatsApp messages etc had come in. But now the counter is gone. So my choices are: check the app manually or enable banners that persist until cleared. Which can be annoying since some of the cameras have set times each day to take a photo. Make sense?

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  • John Lockburner

    Yes, gotcha now. They are trying to come up with a way to get that notification with the counter to work but with the new download logic it may not

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  • Matt Janchar

    Right. Which brings me back to my original request: Please please please fix this.

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  • Elizabeth Swoope

    The developers are looking into it, which is what I explained several messages ago and Johnny explained just now. Apparently, the counter works with the old download (one picture at a time) method but doesn't work or is not accurate with the new download (several pictures at a time) method.

    I think that just about everyone misses the counter. It wasn't removed because the developer thought it wasn't needed.

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  • Matt Janchar

    Great - thank you both for the helpful responses. The world of software coding and developers is mysterious to me, so I all can do if hope that somewhere, somehow, someday the counter comes back.

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  • Matt Janchar

    Badges are back! Yay! Thank you developers!

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