Camera working and taking pictures, but not sending to the app.

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Matthew Matuzak
Camera was dying so i went to change batteries but noticed that the camera was still taking pics sense i thought it had died , it just wasnt sending them. I changed batteries and now the same issue still going on, not sending just taking them and saving to the card. Could this be a bad SD card even-though its still saving the pics to it?
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  • John Lockburner

    Yes it could. Are you getting status reports?

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  • Matthew Matuzak

    Not sense it quit sending the pics no i have not

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  • John Lockburner

    I would format the SD card and see if that helps if not then I would try replacing it.

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  • Matthew Matuzak

    Ok thats what i will do, thanks John

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  • Matthew Matuzak

    I formatted and swapped chips and still no luck, however i see it wont get service, seems like the sim card could be the issue?

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  • John Lockburner

    Are you seeing an error on the screen for the SIM card, if so what does it say? Any more status reports at all? 

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  • Matthew Matuzak

    No errors, and no status reports

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  • Matthew Matuzak

    Its odd because i have 2 cameras and they both stopped sending pics within a few days of one another, i havent been able to go get the other and asses it but i assume it will be the same issue, i have premium credits and they have new batterys in them.

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  • John Lockburner

    Is the firmware up to date on the cameras? When the batteries get low they will continue to take pictures and save them but they don't have enough power to send them.

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  • Matthew Matuzak

    Im not sure on firmware what should i look for?

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  • Matthew Matuzak

    Both cams have new batterys now, the one that died had new batterys for over 24hrs and still not sending pics

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  • John Lockburner

    Look on the status report screen on the app, it will either say up to date or you'll have an orange format button.

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  • Matthew Matuzak

    As of the last status report it shows up to date

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  • John Lockburner

    What are the camera model numbers and where are you getting your data?

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  • Matthew Matuzak

    Verizon is the data supplier, and where would i look for the model info

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  • John Lockburner

    On the home screen on the app under the camera name

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  • Matthew Matuzak

    GC-VZWb
    GC-Z4Gb2

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  • Matthew Matuzak

    Any more options?

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  • John Lockburner

    Check with Verizon and make sure the plans are still active. Which camera is the one you've had time to mess with, the V4 or the Z4? Do you have the camera in your possession or is it easy to get to?

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  • Matthew Matuzak

    Z4, and yes i have it

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  • John Lockburner

    Take the SIm card out and use a pencil eraser to clean the contacts and then put it back in the camera. You can also default the camera in it's menu.

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  • Matthew Matuzak

    Default?

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  • John Lockburner

    It's an option in the cameras menu

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  • Matthew Matuzak

    Ok, and what will that do?

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  • John Lockburner

    Reset the settings to factory original

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  • Matthew Matuzak

    Cleaned it and reset and still nothing

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  • John Lockburner

    Have you checked with Verizon?

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  • Matthew Matuzak

    Yes, new sim card isnt working, but they show it trying to activate on that end

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  • John Lockburner

    What exactly happens on the screen when you turn the camera to set up?

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  • Matthew Matuzak

    The screen that shows the live view through the lens come on as always, and then it stay searching for service forever.

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