Abrupt end to photos and status reports for two separate GC-A4Gb AT&T cameras

Follow

Erik Puffenberger

• November 05, 2020 13:42

Shortly after midnight on November 3, both of my GC-A4Gb cameras stopped sending photos. Camera 1 sent its last photo at 2:14 on 11/3, while camera 2 sent its last photo at 23:48 on 11/2. Status reports are due at 9 AM every morning, and I have not received reports for 11/3 or 11/4.

Camera 1:

 

Camera 2:

 

I realize the batteries are getting low on camera 1, but I live 200 miles away from these cameras, so they will be replaced next week. Both cameras have been working perfectly, and it seems suspicious that both have failed at the same time. Was there a system update at Spartan on November 2-3? What about a system update for the AT&T network? Both cameras are located in eastern West Virginia.

-1

• 

  Erik Puffenberger

  • November 09, 2020 13:45

  Could AT&T have deactivated my SIM card?

  0

  Comment actions Permalink
• 

  John Lockburner

  • November 09, 2020 14:09

  Try removing the SIM and/or SD card and see if the camera will let you into the menu. Try each one individually and both together.

  0

  Comment actions Permalink
• 

  Erik Puffenberger

  • November 09, 2020 14:29

  I can get to the Menu (by pushing the menu button). What do you want me to check?

  0

  Comment actions Permalink
• 

  John Lockburner

  • November 09, 2020 14:31

  I'd like to see a picture of the info screen and was hoping that with the SIM or SD removed that you might be able to get to the APN settings

  0

  Comment actions Permalink
• 

  Erik Puffenberger

  • November 09, 2020 14:43

  I tried to enter the APN Setting area, but each time I got "System busy...". This was done with both SIM and SD cards present, just the SIM, just the SD, and neither.

  0

  Comment actions Permalink
• 

  John Lockburner

  • November 09, 2020 15:10

  OK, I sent your info to an inside tech and she couldn't figure out why they stopped sending, she sees no errors in the logs. I think She's already reached out to you.

  0

  Comment actions Permalink
• 

  Erik Puffenberger

  • November 10, 2020 19:42

  I sent the camera back to Spartan yesterday via UPS Ground.

  I won't get to retrieve the second camera for several weeks, then we can troubleshoot it. I suspect it is the same problem due to the loss of both cameras at the same time.

  0

  Comment actions Permalink
• 

  John Lockburner

  • November 10, 2020 20:02

  It sounds like it very well could be. Please let us know what they find out.

  0

  Comment actions Permalink

Please sign in to leave a comment.