Thumbnail pics won't pop up to larger pic.

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Drew Simpson

• August 18, 2021 02:10

When I visit my app and see my cameras and the new pics ready to be viewed, one particular camera won't pop up to the larger single pic. It just returns to the beginning like I just brought up the app. The confusing thing is, only one camera is doing it, the others on the app are performing like they should.

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  Elizabeth Swoope

  • August 18, 2021 03:50

  Please try these instructions for troubleshooting the app. If that doesn’t correct things, please get in touch with support. 770-582-0004 9 AM - 6 PM Eastern M-F.

  https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

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  John Lockburner

  • August 18, 2021 11:15

  I'm guessing you have an android phone, is the app up to date? For a while that was happening on an older version of the app. 

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