Not receiving all photos.

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David Kitchens

• September 18, 2021 01:20

On Spartan App, I only received 3 photos (on both my phone and iPad) from GhostCam from 7:26 to 23:57 on 9/14/21. Usually get 200+ a day. My son when going to app on his iPad received over 100 in the same timeframe for the same Cam. We only have 1 Cam. Any ideas why?
Thanks

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  Elizabeth Swoope

  • September 18, 2021 01:31

  Please try these troubleshooting steps. If these don’t fix the problem then please get in touch with support, 770-582-0004 9 AM - 6 PM Eastern M-F.

  https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

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