Only takes pics and status updates in setup mode

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Ed Pultorak
  • Edited

We have a new 4g gocam and it only takes pics and sends status updates in setup mode. When I move it to the "on" position and close the camera front door it blinks green. Then if I request a status report from my computer it does not send it. Any suggestions?

Thanks, Ed

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  • John Lockburner

    It won't send a requested status report until the camera checks in sending a picture or scheduled report. Is the SD card to spec, 32gb or smaller, class 10 80 mbs or faster and a full sized card, not a micro in an adapter? Does the green blinking when you turn it on eventually stop? Are there pictures on the SD card that it's not sending?

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  • Ed Pultorak

    Yes, the SD card is to the specs. as you indicated. The green only blinks for 10 seconds or so when I close the door. I am not sure if there are pics on the new SD card and newly formatted using this new camera.

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  • John Lockburner

    You can view them on the screen by pressing the playback button (arrow)

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  • Ed Pultorak

    I did the default thing you mentioned to someone else and it seems to be working at least for the moment. Many thanks!

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  • Ed Pultorak

    Do you know if we can request a picture be taken like we can request a status update? I did not see this option in the pull-down list.

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  • Elizabeth Swoope

    You can’t request a photo with either GoCams or Ghosts, just with GoLives.

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  • Ed Pultorak

    Thanks!

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  • John Lockburner

    You can't request a picture but you can set up scheduled pics throughout the day so the camera will send you a picture(s) at the same time every day even if there's nothing there to trigger the camera.

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  • Alec Farver

    Hey guys I just bought a go cam too and am having the same problem, could you please explain the “default” mode that helped fix the camera, thanks!

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  • John Lockburner

    Default is an option in the cameras menu. It just takes the trigger settings and sets them back to the way the camera was when it was new.

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  • Alec Farver

    I have the same problem with the camera only taking pictures when I was setting it up, the last status update was from then, and I requested a new one and it’s still pending. I’ve also had deer on my other trail cam which I switched out every morning and night, so there’s something to capture, thanks.

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  • Elizabeth Swoope

    Alex,

    Please start a new post and include a screen shot of your status report from the app, from the signal/battery symbols down through the SD card info, as well as a photo of your SD card (it can be from a web site if you bought it online).

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  • Elizabeth Swoope

    Here's a link to an article showing how to post pics/screenshots from your phone.

    https://support.spartancamera.com/hc/en-us/articles/360041970993-How-to-post-pictures-screenshots-from-your-phone-to-the-Support-Forum

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  • John Lockburner

    Alec, did you do the default?

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  • Alec Farver

    I ordered a new sd card, coming today. So when I put it in I first do it on set up mode and format the sd card correct. Then turn onto on? I remember doing the first test you can do and it passed and then failed every other attempt, thanks. Thought I started a new discussion thing to chat on here but I’m all new to this, thanks!

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  • John Lockburner

    Here's what I would do, install the new SD card and go into the menu and first format the card and then default the camera. Then wait for it to hopefully find signal. Once it finds signal press the OK button once to take a picture and then press it again to send the picture. Watch what happens and what it says on the screen. Hopefully it eventually says "SENT"

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  • Alec Farver

    Thanks! The photo sent last time, just nothing after I left. Sorry to be a pain but where exactly is default in the settings?

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  • John Lockburner

    It's in the cameras menu. I believe you press over to the right twice and then scroll down.

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  • Elizabeth Swoope

    Confirming that it's in the third menu tab, scroll down. It's below Format and several other items. You're not being a pain.

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  • Alec Farver

    Sounds good, so once I receive the test photo I can switch it to on then I should be good?

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  • John Lockburner

    Yes, but after you switch it to on I like to make sure it sends a motion trigger pic before I walk away.

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  • Alec Farver

    Alright, sounds good I’ll leave a comment after I get back from work on how it goes.

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  • Alec Farver

    So I got a new sd card 32 gb 120mb per second. Put it in formatted the sd card and set the camera to default. Passed all the test and took a picture on set up mode. Turned it on and dumped my mineral out. Got 3 pictures of me during that. Set up a automatic status report at noon and picture taken at 8pm. Which neither happened. Starting to become disappointed with the camera after following all the steps and having all the specs with full reception.

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  • Elizabeth Swoope

    Did you request the settings update AFTER you left? If so, the camera won't update to get those check-in settings until the next time something triggers it.

    When you change settings when setting up a camera, you want to request the settings change then trigger the camera, either by taking/sending a manual photo, or by motion-triggering it.

    Is the settings change command still pending in command history?

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  • John Lockburner

    Make sure the time zone is set in the camera settings on the app

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  • Alec Farver

    I changed the settings when I was there and time zone is set. I am not sure what to do anymore

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  • Elizabeth Swoope

    Have you run this camera at home for at least a couple of days? Can you please post screen shots of the settings, preferably in order from top to bottom?

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  • Alec Farver

    Yeah sure, and I was hoping not to waste me date plan as I already wasted a week of it. Not sure how to put a picture win here either.

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  • Alec Farver

    So it won’t let me send a picture is there anyone I can call to get this situated with. Customer service doesn’t answer.

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  • Elizabeth Swoope

    Several messages up, I replied to you with a link to an article showing how to post pics here.

    Did you leave a message for Customer Service? They’ll call back. You can also email support@spartancamera.com.

    I’ve never considered it a waste of data to run a camera at the house for a few days to be sure it’s working correctly. In the long run, it saves a lot of frustration and wasted time.

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