Not able to view pics

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James Stroffoleno
So I've had my go live camera since the 24 of December. My issue is that it will not load any of my pictures past the 28. I can see them on my app but when I tap on any of them before the 28 the screen stays blank. Any thoughts ? Have tried logging out and back in , unsuccessfully.
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  • John Lockburner
    • Edited

    What do you have your purge days set to? Does anyone else have admin access that might be deleting them? Look at the online portal and see how far back those pictures go, my.spartancamera.com

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  • Elizabeth Swoope

    You may need to uninstall/reinstall. Here are app troubleshooting instructions.

    https://support.spartancamera.com/hc/en-us/articles/360041244413-Troubleshooting-the-app

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  • James Stroffoleno

    I appreciate you quick response. So starting from beginning, I went to the on line portal, all my pics were there. All were available for viewing. So back to my mobile app. Logging out and back in did not correct the issue. Next I Uninstalled/reinstalled the app. Bingo!!
    All my pics showed up again. They all showed up as new. Problem solved.
    Thank you.
    1 other question for you.
    Is it my understanding that the background download button should be in the off position for the best battery life? The default position is off. Thanks again.

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  • John Lockburner

    Just to clarify the battery life will be better on your phone, not the camera. I have background download turned on because I hate waiting for all the pics to download until I open the app.

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