att trail cam won't find network

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Beth Dawson

Both my ATT connected trail cams stopped working.  It says they can't connect to the network.  I have replaced the SD cards, the sim cards and the batteries.  HELP

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  • John Lockburner

    What are the camera models, we need to first determine if they are 3g or 4g cameras

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  • Beth Dawson

    GC-A4Gb2

     

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  • John Lockburner

    OK, that's a 4g camera. Are you getting your data through Spartan or ATT buy a session?

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  • Beth Dawson

    I'm getting my data through Spartan I believe since that's who I pay.

     

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  • Beth Dawson

    Yes, my data plan is through Spartan.

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  • John Lockburner

    Let's try this first, go into the cameras menu and to diagnostics and to APN, the password is 123456, look and see what the APN is set to, make sure it's set to APNsp. Press OK to save your changes and then back out to the main menu where you see what the camera is looking at on the screen. Turn the camera off and then back to setup and see if it finds signal.

    Where are you located?

     

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  • Beth Dawson

    Okay.  I'm in the menu but i don't see diagnostics

     

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  • Beth Dawson

    I'm in Houston, Texas now but I use the trail cams at our farm in West Point, Texas

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  • John Lockburner

    You have to do this on the camera itself, you probably have to scroll to the right and down to see the diagnostics option.

     

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  • Beth Dawson

    I  have the cameras, both of them.  Got it!  When I try to see the APN setting it says "system busy:

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  • John Lockburner

    Keep trying to get in, the camera will time out and stop searching for signal and that's when you can enter into those settings.

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  • Beth Dawson

    Okay.  I will keep trying

     

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  • Beth Dawson

    Register network failed, please check your sim card and restart.  

    Message

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  • John Lockburner

    That's after the APN change/confirmation?

     

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  • Beth Dawson

    No.  I never could get past "system busy".  The system busy text disappeared and the register network message popped up

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  • John Lockburner

    After the register network pops up can you enter the menu?

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  • John Lockburner

    You can also try defaulting the camera in it's menu and formatting the SD card

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  • Beth Dawson

    No.  I can't' get in the menu when that pops up.  I've tried formatting the SD card every day since march 1.  It always times out.  I've tried from my phone and from the camera

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  • John Lockburner

    It won't format from the camera?

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  • John Lockburner

    You may have to go into that APN setting and keep trying to enter until the camera stops searching rather than waiting from the main menu.

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  • Beth Dawson

    Yeah.  It won't format from the camera either.  And I bought new SD cards that match exactly the ones recommended.  I will keep trying the APN setting

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  • John Lockburner

    When you press the OK button to format the SD card does a message pop up?

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  • Beth Dawson

    Yes,  It tells me that it will delete all the content and to confirm ok.

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  • John Lockburner

    That's correct, then you press the left arrow once to highlight YES and then press the OK button to format the card.

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  • Beth Dawson

    Yes.  That's what I keep doing but it times out

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  • John Lockburner

    That's very strange, it should just format and go back to the yes/no screen. If you have any pending commands I would cancel them.

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  • Beth Dawson

    I agree.  I've canceled the format request I did in the app on my phone and did it manually in the camera settings.

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  • John Lockburner

    OK, since the camera isn't connecting the format through the app won't complete and that's why it gives the time out message. Any luck getting into the APN settings?

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  • Beth Dawson

    No luck.  I've tried over 100 times.

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  • John Lockburner

    Is the cameras firmware up to date?

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