att trail cam won't find network

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Beth Dawson

Both my ATT connected trail cams stopped working.  It says they can't connect to the network.  I have replaced the SD cards, the sim cards and the batteries.  HELP

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  • Beth Dawson

    yes

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  • John Lockburner

    You can send an email to support@spartancamera.com and they may have something else you can try but right now I would keep trying to get into that APN menu.

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  • John Lockburner

    The SIM card that's in the camera, did it come with the camera or did you take it from another camera?

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  • Beth Dawson

    Thanks.  I will keep trying to get in to the APN menu

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  • Beth Dawson

    I was using the sim card that came with the camera.  I put a new att one in that I ordered from Spartan

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  • John Lockburner

    Did you update that SIM cards iccid number on the Spartan data plans?

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  • Beth Dawson

    No I didn't.  I can do that!  But the cameras stopped working before that

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  • John Lockburner

    OK, if you haven't updated them and the original SIM cards are still showing on the plans then leave those original SIM's in the camera. WHat is your email address? I have a firmware that we can email to you that might help

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  • Beth Dawson

    beth1158@gmail.com

    Should I put the old card back in?

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  • John Lockburner

    If the old card is what's listed on your account then yes put it back in and try the APN again.

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  • Beth Dawson

    It is!  I will try that!

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  • Beth Dawson

    I replaced it.  Same message

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  • John Lockburner

    OK, I'm going to have someone email you a firmware update, not sure if it will come with instructions. Have you ever done a manual update before?

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  • Beth Dawson

    Thanks!  Yes, I have done a manual update before!

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  • John Lockburner

    OK, great. Keep me posted on how it works out.

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  • Beth Dawson

    Thanks for trying.  I'll keep trying the APN setting.

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