Camera stop picking up cell tower signal

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Permanently deleted user

Hey Guys!  Having a small issue with a camera.  The camera is a:

GoCam GL-ALTEB

AT&T 4G LTE Blackout

The camera has been working flawlessly since September 2nd. on 3/8/2022 the camera stopped working.  After further inspection and looking at all the account stuff and verifying all is good, the camera will not pick up a cell tower signal.  The camera was located in Kentucky and recently brought back to Tennessee with the same issue.  When you turn the camera on the screen goes to the normal "Searching for Network, please wait. Please do not touch any keys."  After that process is complete it goes to "Retrying Search Network" . After that process is complete I get "Search network failed. please reboot camera retry!". I have changed the SD card out to a card that works in another camera as well as changing out the antenna from a brand new in the box camera.  What should I do next? Service is active from Spartan.

 

Thanks 

Jeff

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  • John Lockburner

    Try going into the cameras menu and defaulting the camera. Where are you getting your data from, Spartan directly or through ATT?

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  • Permanently deleted user

    Spartan

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  • Permanently deleted user

    Tried to default but it don't do anything nor does it help

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  • Elizabeth Swoope

    The latest firmware for that camera is dated 3/25/2022. I’d try updating the firmware manually (by downloading the FW file to a blank SD card and using the camera menu, third menu tab, FW update, to update it).

    Here’s a link to the page where you can download the file you need.

    https://my.spartancamera.com/download

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  • Permanently deleted user

    Thanks...I'll try that

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  • Permanently deleted user

    Well that didn't work.  Got it updated fine but the camera still don't recognize a tower service. What's next?

     

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  • Elizabeth Swoope
    1. Try changing the APN:

    With the camera in setup mode, on the camera, press the Menu button, fourth menu tab, Diagnostic, APN Setting, password is 123456, OK.

    If the camera says "System busy", just wait until it says it can't go online and then you should be able to get in.    

    AT&T: Spartan SIM should be APNSP. AT&T should be either APNBR or APNBL (choose whichever one it isn't already)

    If that doesn't work, you need to get in touch with tech support. Either email support@spartancamera.com or call 770-582-0004.

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  • John Lockburner

    Jeff if the APN change doesn't help go into the menu and click on register camera.

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  • John Lockburner

    Is this the SIM card that came with the camera or did you swap it from another camera possibly?

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  • Permanently deleted user

    Tha APN change didnt work. Not sure how the camera could register with no service but I tried and it didnt work either. This is ty he sim that came with the camera. Has not been changed!

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  • John Lockburner

    It wouldn't register (it doesn't need to since it's already registered) but sometimes it can kickstart the camera. Are you sure there's ATT signal in that area?

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  • Permanently deleted user

    100% Positive

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  • John Lockburner

    Even though you tried a card from a working camera I would still try another. make sure it's 32gb or smaller, class 10, 80mbs or faster and a full sized card, not a micro in an adapter. Be sure to format the card in the camera.

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  • Permanently deleted user

    I have done all of that John with no luck.  I guess I will get a ticket going and possibly have to send it back in.

     

    Thanks to you and Elizabeth for your help!!!

     

     

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