I need directions on how to update my firmware.

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Daniel Shy

I have a Spartan GoCam 4G/LTE

GC-A4Gb2-MO

I have had this camera in the box and unused since November of 2021.  I decided to unbox it, purchase additional AT&T service and register the camera.  I placed the proper sd card and batteries and no service connection.  The only thing I can figure is that the firmware is out of date.  I can't seem to figure out how to transfer and OTA bin file to the sd card and then get it in the camera.  IDK.  I really would like a phone call with some instruction but I cannot get a call back or email or anything.  Thanks

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  • Elizabeth Swoope

    The file you need and the instructions are at this link below:

    https://my.spartancamera.com/download

    With the camera in setup, press Menu, go to the third menu tab then down to Information. On the information page, what is the date/time beside the DSP?

    Have you bought a data plan for it?

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  • Daniel Shy

    I am not where I can look at the DSP, but I remember it being from 2019. Yes I bought a data plan.

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  • Daniel Shy

    I need some help on the update. I tried to follow everything on the page link you sent me prior to you sending me the link.

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  • Elizabeth Swoope

    So what did or didn’t happen? We need some info in order to be able to help.

    Here’s a video that may help: 

    FWdownload

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  • Daniel Shy

    DSP 2019/10/02

    I tried the OTA file dowloaded on my sd card and then FW Update and the camera says File Not Found everytime.  I don't know if my file on the sd card is saved properly or what?  This really shouldn't be this difficult.

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  • John Lockburner

    It sounds like you are doing things correctly. Make sure the Firmware is for your exact camera model and that the file on the SD card doesn't have and numbers in parentheses in it. Format the card before you load the firmware.

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  • Daniel Shy

    GCA4GB2(6).OTA

    This the OTA file that I get saved onto my sd card everytime.  I am apparently doing something wrong in the process of saving the file to my sd card. 

     

    GC-A4Gb2-MO   This is my camera model and I am choosing the file that says GC-A4Gb2 Blackout, no MO or Mossy Oak option is listed.

     

     

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  • Daniel Shy

    If somebody could email me the correct file to fix the AT&T registration issue dated 3/2022 that would be great.  I could then save it to my sd card and be on my way. 

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  • John Lockburner

    That's the correct file but you have downloaded it to your computer 7 times, that's why there's a 6 in parenthesis in the file name. Either change the filename and delete the (6) part of it or delete the file from your computer and download it again just once. On the card it should just look like GCA4GB2.OTA

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  • Daniel Shy

    I will try just deleting the (6) and see what happens.  Thanks

     

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  • Daniel Shy

    When I removed the space and parenthesis and number 6 it downloaded the updated file to camera with no problem.  It all worked.  That last bit of information you provided was exactly what I needed.  Hopefully this thread help somebody with the same problem I had.  I understood and read about the parenthesis and spaces and numbers, I just thought it was downloading that way.  I didn't realize I could just simply use the keyboard to remove the space and parenthesis and number and it would work.  Thanks John!

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