Camera Stopped Working

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Andrew Toop

My camera stopped sending pics at 05:24 on 12/24. I went out, turned it off and on again, pulled SIM card, reinserted it, tried to do a diagnostic, says system busy. It keeps searching for service but won't find it. Antenna is good. I have full service in this spot usually. I replaced internal and external batteries. 

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  • John Lockburner

    What is the camera model? Is your data plan good and what about your credits if using premium/app?

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  • Andrew Toop

    Verizon 4G. Credits are good, so is data plan. 

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  • John Lockburner

    Is the firmware up to date? I have also seen a bad/incompatible memory card cause this. Make sure the SD card is a name brand class 10 no larger then 32gb and 16 or 8 gb is even better. Cards do go bad so even if it was working before the SD card could still be the problem. Which Verizon 4g, the Z4 or the V4gb?

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  • Andrew Toop

    V4GI. Can I update the firmware remotely? I suppose not without service to the camera.... SD card was replaced. I use all class 10 8GB. 

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  • Andrew Toop

    I requested the updates. I'm not sure how this will help me without the camera having service...

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  • John Lockburner

    You need to update the firmware manually since it's not connecting. Scroll down on this link for the manual update instructions, the link for the updates page is there as well.

     

    https://support.spartancamera.com/hc/en-us/articles/360010408073-How-to-update-firmware

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  • Andrew Toop

    I did everything you said, still doesnt have service. When I try to click the "module FW Update" it says "System Busy" and won't do anything.

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  • Andrew Toop

    I got the FW updated and reset default settings. Turned off and back on, still won't find service.....

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  • John Lockburner

    Check the information tab on the camera, make sure the IMEI number is showing and that it matches the number on the sticker. If you have any pending commands in camera management cancel them. I would also try a different memory card just to be sure.

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  • Andrew Toop

    The IMEI number is blank in the information tab....

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  • John Lockburner

    If you are trying it inside take it outside, default the camera, turn it off and back on and see if it finds signal.

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  • Andrew Toop

    Already tried that...

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  • John Lockburner

    You don't have another camera to try swapping antennas do you? What brand memory card are you using?

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  • Andrew Toop

    My other two cameras are out in the field working, which is shocking, I know.....

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  • Andrew Toop

    I'm using my third Sandisk Class 10 8 GB card. The card isn't the issue. I've formatted two and put one brand new one in. I also tried two Class 4 Sandisk cards and one PNY. 

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  • Andrew Toop

    I'm about to huck this thing into a swamp. It's once every couple months with these things. Constant issues. Junk.

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  • John Lockburner

    Email me at johnny.lockburner@spartancamera.com and I'll send you a different firmware to try.

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  • Kevin Van Camp

    Mine quit working on Dec 24 @ 18.02 and no  more pics had the latest firmware and pleanty of data left??

     

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  • Elizabeth Swoope

    SouthernKevin,

    Are you using premium service (portal/app)? If so, have you confirmed that you have premium credits?

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