Cam worked fine last year through Verizon I currently have 6 credits turned cam on with good signal and sad card installed . It’s telling me I am getting pics but won’t download to app to view

Follow

Jason Everett

• April 28, 2020 06:16

0

• 

  John Lockburner

  • April 28, 2020 08:11

  Are the pictures getting to the online portal or anywhere else (email or text)? What is telling you that you have pictures, the camera saying it's sending them or the app saying it has them? If it's the app try logging out and back in. Also make sure it's up to date and that all app permissions are allowed.

  0

  Comment actions Permalink
• 

  Elizabeth Swoope

  • April 28, 2020 10:22

  Here are some Knowledge Base articles. The first is on app settings. The second and third are on device settings because I don’t know whether you use Android or iOS.

  https://support.spartancamera.com/hc/en-us/articles/360042354893-App-settings-
  
  https://support.spartancamera.com/hc/en-us/articles/360040771194-Important-device-settings-Android-

  https://support.spartancamera.com/hc/en-us/articles/360040769714-Important-device-settings-for-iPhones-and-iPads

  0

  Comment actions Permalink

Please sign in to leave a comment.