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  • John Lockburner

    Yes but sometimes updating it again can fix a problem.

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  • Chris Smith

    Johnny don't call me Ronnie Munch do I update it from my phone or from the camera

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  • Chris Smith

    do I update it from my phone or from the camera..,. I can't see how to do it from my phone it says it is up to date

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  • Chris Smith

    do I update it from my phone or from the camera..,. I can't see how to do it from my phone it says it is up to date

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  • John Lockburner

    Here's a link to the updates and instructions. You'll put the firmware on a clean SD card and load it into the camera.
    https://my.spartancamera.com/download

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  • Chris Smith

    thank you I'll try it and get back to you later appreciate your help

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  • Chris Smith

    thank you I'll try it and get back to you later appreciate your help

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  • Chris Smith

    I am about as useless as could be with computers..... is this going to fix this or just a shot in the dark?

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  • Chris Smith

    I am about as useless as could be with computers..... is this going to fix this or just a shot in the dark?

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  • Chris Smith

    seems pretty involved

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  • John Lockburner

    It very well could fix it

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  • John Lockburner

    It's not that involved really, you click on the update and it downloads to your computer, then you put it on the SD card and put the SD card in the camera. There's an option in the camera to update the firmware, click on that and it will load to the camera and you should be all done.

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  • Chris Smith

    ok thanks I will give it a shot

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  • Chris Smith

    ok thanks I will give it a shot

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  • Chris Smith

    do I need to turn on encryption in my camera settings and do this window setup or can I just download to my computer

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  • Chris Smith

    I logged on to my laptop it's telling me all my versions are current and updated November 22nd

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  • Chris Smith

    I logged on to my laptop it's telling me all my versions are current and updated November 22nd

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  • John Lockburner

    Do not turn on encryption in the settings, you'll get an image with a lock on it instead of pictures. Yes, even though the firmware is up to date loading it again can sometimes fix problems. make sure that you load the firmware for your exact camera model.

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  • Chris Smith

    I downloaded update to SD card and reinserted with no luck..... still says searching for service

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  • John Lockburner

    You went into the menu and clicked on update firmware?

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  • Chris Smith

    I cannot click on it it is not an option it says it is up to date

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  • John Lockburner

    You have to click on it in the cameras menu, not the app. If you formatted the card then you'll have to reload the update again.

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  • Chris Smith

    thank you I will try again

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  • Chris Smith

    still says registered Network failed to check your sim card.... had my wife help me download two SD card follow directions on computer..... it says last update was 10:27..... today is the 29th shouldn't it show that on camera management?

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  • Chris Smith

    I watched it update on the little screen on my camera but still getting no service it seems.... says searching for service then registered Network failed

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  • John Lockburner

    I would try going into the cameras menu one more time and default the camera. I'm sorry, I really thought the update would get it going. It sounds like you've done everything correctly.

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  • Chris Smith

    I will try that thank you for your help what do I do next what is the next step you recommend?

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  • Chris Smith

    I will try that thank you for your help what do I do next what is the next step you recommend?

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  • John Lockburner

    If that doesn't do you then you'll have to contact tech and get an RMA to send it in to be looked at.

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  • Chris Smith

    register Network fail to check your sim card and restart it says again

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