There are a couple of reasons that you may want to cancel your Spartan Camera data plan. First, if you run cameras only during part of the year, you'll want to cancel when you bring your cameras in out of the field so that your plans don't auto renew and and you won't get charged. Second, if you the data plan you have isn't the best choice (you need either more or less data), then you can send an change plan request to support@spartancamera.com. Once the request is received and confirmed, the new plan will start after your current plan ends.
Note: the instructions below are for data plans that were purchased from the website.
To cancel your plan:
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Log in to your account at spartancamera.com. Please DO NOT user Internet Explorer.
- Go to Camera Management > Subscriptions > Data Service
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If the camera is the last device in the data pool
Click the Change Plan button, then choose to either "Keep camera active until plan expires" or "Deactivate the camera right now". Choose one then click Schedule Cancel or Cancel Now to complete your cancelation request.
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If the camera is in a data pool with other devices
Click on the device Module ID, then click Deactivate, and click Deactivate again to confirm. The device will deactivate immediately.
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If the camera is the last device in the data pool
- You should receive an email confirming that you have scheduled or canceled your plan. If you don't get one, please check your SPAM folder.