Due to an unforeseen configuration change during AT&T’s recent 3G network shutdown, some AT&T 4G LTE capable devices have experienced a loss of service due to an incorrect Access Point Name (APN) configuration. This error has affected some of our AT&T camera models, including the AT&T 4G LTE GoCam (GC-A4Gb, GC-A4Gb2, GC-A4Gc2), AT&T 4G LTE Ghost (GST-ALTEb), and AT&T 4G LTE GoLive (GL-ALTEb).
In order to resolve this issue, Spartan Camera has been given a set of instructions by AT&T to reconfigure your camera’s APN configurations. The reconfiguration is a manual process; you will need to have your camera(s) in hand in order to reset the APN.
Troubleshooting Before Changing the APN
If your camera continuously has issues connecting to the network, you may need to perform an APN reset in order to restore connectivity. This is a rare occurrence and should only be done if you have gone through all other troubleshooting steps with connecting your camera to a network.
Before you reset the APN, check to see if:
- Your firmware is up to date
- Your camera is connected to a data plan
- You have Premium Credits on your account
- You are using the correct SD card for your camera model
- You have a high cell signal in your area
- You have reset your camera to its factory settings
If you have done these previous steps and your camera’s connectivity is not restored, you may need to reset your APN settings.
Reset APN
For GoCam (GC-A4Gb, GC-A4Gb2, GC-A4Gc2) and Ghost (GST-ALTEb) models:
- Switch the camera to SETUP mode (GoCam) or ON mode (Ghost).
- Press the MENU button, and use the left & right arrows to move over to the Wireless Settings menu. Scroll down to Diagnostic, then APN Setting, enter the password 123456, press OK.
- If the camera says "System busy", please wait until the camera stops searching for network, then proceed to change the APN setting.
- For Ghost camera, the screen may automatically turn off after 3 minutes. To keep the camera from auto arming itself, press the MENU button a few times while the camera searching network.
- If your camera is connected via a Spartan data plan: Set the APN to APNSP
- If your camera is not activated through a Spartan Data plan: Set the APN to APNBR
- Click the menu button to save the changes.
- Restart your camera.
For GoLive (GL-ALTEb) models:
- Switch the camera to ON mode.
If the screen is dark in ON mode, press any key to wake it from ARM mode. - Press the MENU button, and use the left & right arrows to move over to the Wireless Settings menu. Scroll down to Diagnostic, then APN Setting, enter the password 123456, press OK.
- If the camera says "System busy", please wait until the camera stops searching for network, then proceed to change the APN setting.
- The screen may automatically turn off after 3 minutes. To keep the camera from auto arming itself, press the MENU button a few times while the camera searching network.
- Set the APN to Auto.
- Click the menu button to save the changes.
- Restart your camera.
Currently, this issue is affecting users most heavily in Texas; however, AT&T is monitoring all of their regions of coverage for any issues arising from incorrect APN configurations. If you have any questions or need any additional assistance, please contact our support team by calling 770-582-0004 or by sending an email to support@spartancamera.com.
If you have any questions regarding the 3G shutdown, loss of AT&T service, or any other connectivity issues, please contact AT&T via their customer support.